General Motors

GM created a new direct-to-consumer business in China.

GM created a new direct-to-consumer business in China.

Customer discovery, experiments and sprint teams helped develop The Durant Guild and the organization needed to support it.

Customer discovery, experiments and sprint teams helped develop The Durant Guild and the organization needed to support it.

Client story

Ambidexterity

What we did together

What we did together

Teams used customer discovery to define personas and high-value problems, then ran more than thirty experiments across the physical experience, digital experience and route to market. Sprint teams created the rhythm for learning and coordinated execution.

What the client put in place

What the client put in place

GM established the organization and ways of working needed to launch The Durant Guild, an asset-light direct-to-consumer offer for premium imports in China.

METHODS APPLIED

Ideate–Incubate–Scale · Execution Sprints · Culture

Ideate–Incubate–Scale · Execution Sprints · Culture